Who We Are

Solutions

Merchant Onboarding

Merchant Onboarding

The faster, easier, flexible way to get new merchants up and running.

Dispute Lab

Dispute Lab

We automated the dispute process to save you time and money.

Reseller payouts

Reseller Payouts

Direct end-to-end residuals, commissions, and bonus payouts through APIs.

Risk Management

Risk Management

Powerful fraud identification and detection to protect businesses.

Client Portal

Client Portal

Unprecedented transparency into activities performed for merchants.

Training & Support

Training & Support

Bespoke chargeback coaching and assistance for efficient case management.

Comprehensive Review

Comprehensive Review

Identifying opportunities to mitigate risk and optimise performance.

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Training & Support

Customized Chargeback Coaching & Assistance
for Efficient Case Handling

Keeping staff informed on current chargeback rules is vital to resolving cases efficiently. If your staff lacks up-to-date knowledge, your business could be losing money.

Fi911 offers an in-depth understanding of how to effectively use the chargeback rules. From identifying customer dispute initiation, to arbitration and all other chargeback-related activities, you’ll learn everything you need to establish confidence in your chargeback best practices.

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Training & Support Tablet

Our services provide unparalleled advantages:

Training on current chargeback rules provided by experts with more than 165 collective years of experience in the payments industry

Section 75 training available and delivered by industry-leading experts

Improved end-to-end efficiency in resolving chargeback cases

Eradicate unnecessary scheme fines and penalties by correctly applying chargeback rules

Improved customer satisfaction, loyalty and brand reputation with efficient and correct case handling

Access to on-demand support and an easy-to-navigate chargeback rule library

Contact us today to see why Fi911 is rapidly becoming the go-to technology partner for acquirers, payment processors, card issuers, ISOs, payment facilitators and more. 

Introducing Fi911: Powerful, intuitive onboarding and risk management solutions specifically designed to handle all the complexities of the Payments Industry.

About Fi911 | About Chargebacks911

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