FINTALK with Fi911

Chargeback Processes:
What Issuers and Acquirers Need to Know

No one likes them, but chargebacks are a reality … and every issuer, acquirer, processor, and merchant needs to know what to do when they arise. Too often, the players are at odds. But is there a way to make the system work better for everyone? What do new and established issuers and acquirers need to know to streamline the chargeback management process?

Craig McClure

Craig McClure

Director of Relationship Management at Fi911

Tracy Cray

Tracy Cray

Head of Card Scheme Compliance at Fi911

Isabelle Onkelinx

Isabelle Onkelinx

Founder of IO Resolution

Friday, May 28th, 2021 | 1:00 PM ET
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Chargeback Processes:
What Issuers and Acquirers Need to Know

FINTALK with Fi911 is a new series of live podcasts featuring conversations with the industry trailblazers, trendsetters, and respected corporate leaders.

Join renowned chargeback expert Isabelle Onkelinx, founder of IO Resolution, Craig McClure, Director of Relationship Management for Fi911, and Tracy Cray, Head of Card Scheme Compliance at Fi911 as they exchange opinions and ideas about the various roles involved in the chargeback process. Topics covered will include:

  • How chargeback procedures and rules auto regulate rogue behavior
  • What new issuers need to know to ensure chargebacks are processed correctly
  • The importance of continuing education for established issuers
  • Why acquirers need to check the validity of all chargebacks they receive

Space for live virtual attendance to this event is limited. Register now for free.

Register Now

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